"……a brilliant, practical, thorough and comprehensive training session - invaluable!"
Simone Plaut, Head of Health and Safety, Multiple Sclerosis Society

"The session Jean ran for our Registration Staff on "Working with students with disclosed or hidden disabilities" was found extremely valuable and they learned lots of techniques to help them offer a good service for all our students"
Brenda Foulds, Staff Development Co-ordinator at City Lit (Adult Learning College)

Training programmes now available:

• Fire and Emergency Evacuation Planning for Disabled People
• Managing Inclusive Services
• Inclusive Environments for Facilities Managers
• Universal Design and Access Auditing
• Disability Equality and Awareness
• Equality Act 2010 and Disability
• Disability Etiquette for Front of House Staff
• Introduction to Access, Health, Safety and Fire Legislation

In-house training throughout the UK

Bespoke one to one or group in-house training sessions throughout the UK. CPD Certificates provided.

Jean is a qualified trainer with expertise in accessible buildings, policies and procedures, disability equality and awareness, and fire evacuation strategies for disabled people She has a proven track record in promoting universal design principles and training people to anticipate and interpret accessibility. Jean developed and regularly delivers training programmes on behalf of the Building Research Establishment, the British Institute of Facilities Management (BIFM), and Citylit London.

Training sessions range from short 30-60 minute presentations, to half day, one and two-day workshop programmes with interactive sessions, which enable attendees to reach a broad understanding of legislation and the way in which access to services can be monitored and improved.

Sample programs

Access, Inclusion and Equality for Building Managers

These tailored programmes give a broad spectrum of pan-disability learning opportunities from legislation and standards, through to practical quick-win suggestions for improving accessibility to services. Workshops include a mini audit, and problem-solving of everyday scenarios. All programmes are interwoven with disability equality and awareness exercises, giving delegates a holistic approach to accessibility and universal design.

Access and Disability Equality and Awareness for Customer Facing Staff (1.5-3 hours)

These sessions are highly interactive, enabling all attendees to reach a broad understanding of legislation and the way in which access to services can be improved. This is a non-technical course designed to challenge thinking about disability issues, encouraging debate and discussion around inclusive service provision. It is ideal for any front of house staff, including reception, security, tour guides, retail operators etc. Bespoke programmes are also arranged to meet specific client needs and delegate information and comprehensive study packs can be provided.

Jean has delivered training to:

Access Association, Building Research Establishment, British Standards Institute, British Institute of Facilities Management, BUPA Hospitals, Business Link, British Computer Society, British Schools Museum Trust, City of London Corporation Access Group, Citylit, Commission for Social Care Inspection, Disabled Living Foundation, EMS, Enfield College, Eversheds, Financial Ombudsman, Healthcare Commission, Highways Agency, IBG, IOSH, IFMA, Land Securities Trillium, Learning + Skills Council, Lendlease, London Borough of Camden, London Borough of Newham, London Clubs (Casinos), Mitie, Morgan Lovell, Mowlem, Multiple Sclerosis Society, Overbury plc, Paradigm Housing, PricewaterhouseCoopers, Reading Borough Council, RICS, Shoosmiths Solicitors, SKILL, St Albans District Council, St Elizabeth's Specialist College, Taylor Woodrow, Ticketmaster, University College London.

Please contact us to discuss your needs.

"Very many thanks for what proved to be a highly thought provoking workshop, I feel that everyone who attended gained a considerable amount.."
Vicky Lucien, Facilities Manager, Dalkia acting for Metronet